Following up on the QASH haircut during the ICO that Mike (CEO of Quoine) mentioned: if you purchased your QASH tokens within 6–8 November 2017 (early participant in the ICO), then 45% of the QASH tokens were refunded into ETH or BTC, pro rated. This refund was sent to your QRYPTOS account.
In short, what it means: 45% of your investment was sent back to your wallet in order to let other investors in.
It’s probably not something every investor likes, “but that’s just how it is!”.
Read more about this on the article:
What will happen if my QASH gets prorated?
Since 350M QASH Tokens will be available for public sale, only for 3 days, our QASH supply could be oversubscribed, so…
It is also been added in the white paper available on https://liquid.plus
If you cannot find where your ETH or BTC were refunded or have any other sensitive questions, contact the Qryptos support directly. They usually get back in a matter of a few hours (mind the time difference though) and provide clear information.